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All the expertise your WFM environment needs, in one place.

CDS provides independent advice and specialist delivery across the workforce management lifecycle. We help organisations assess, select, implement, connect, improve and support their WFM environment, with functional and technical expertise working as one team.

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Senior specialists Functional and technical depth Support beyond go-live
Business team reviewing workforce plans and performance data together
9 connected service areasOne team from first decision to continuous improvement
150+ yearsCombined workforce management experience.
Full lifecycleFrom strategy to ongoing optimisation.
In-house depthConsulting, integration, reporting and development.
Flexible engagementProgrammes, work packages or retained support.
The complete CDS offer

Explore our connected services.

Start with a concise overview, then follow the service link for detailed scope, delivery options and supporting information.

Advisory and delivery

Make the right decisions, then deliver them properly.

Senior WFM practitioners help you move from operational need to a well-designed, tested and sustainable solution.

Consultants working together on a workforce management design Strategy built around the real operation
01Decide and design

WFM consultancy and advisory

Make better workforce management decisions before time, cost and complexity are locked into a programme.

CDS brings senior functional and technical experience to strategy, discovery, requirements, operating-model design and programme assurance. We help teams clarify the real operational need, challenge assumptions and create a practical route forward before delivery complexity is locked in.

Typical outcomeClear requirements, an achievable design and a practical route forward.
Explore WFM consultancy
Operational managers using workforce technology in a warehouse Configured for real operational complexity
02Build and launch

WFM implementation and rollouts

Delivery for new workforce management deployments, wider rollouts, additional capabilities and defined programme workstreams.

From discovery and design through configuration, testing, go-live and handover, CDS connects delivery to the way people work. We can lead an agreed scope, own a specialist workstream or add experienced capacity alongside your team, the vendor and other partners.

Typical outcomeA controlled implementation and confident transition into live operation.
Explore implementation and migration services
Team reviewing performance findings and prioritising improvements From successful go-live to sustained value
03Review and improve

WFM Health Check and value realisation

A structured, fixed-scope review of whether your live environment still supports the way the organisation operates today.

We assess configuration, rules, reporting, integrations, adoption and recurring workarounds to show what is working and where value is leaking away. You receive clear findings, prioritised recommendations and a practical improvement roadmap, without assuming a reimplementation is needed.

Typical outcomeA fact-based plan to get more from the platform you already own.
See the complete Health Check service
Technical and data services

Connect the platform, reveal the data and close the gaps.

Our technical specialists work alongside WFM consultants, so every build remains connected to the business process and outcome it must support.

Integration specialist explaining a connected system workflow Workforce data moving cleanly between systems
04Connect

WFM integration services

Design, build and support agreed connections between workforce management and the wider HR, payroll, finance and operational landscape.

We combine workforce-process knowledge with architecture, mapping, testing, reconciliation and support. The integration approach is selected for your systems, supported interfaces, data requirements and agreed scope.

Typical outcomeReliable data flow with less manual handling and clearer operational control.
Explore integration services
05Orchestrate

iPaaS and workflow automation

Use integration platforms and automation to connect cloud applications, on-premises systems and operational workflows at scale.

We help organisations replace hard-to-govern point-to-point connections with proportionate, reusable integration services. Capability spans Boomi, Make, APIs, orchestration, workflow automation, monitoring and exception handling, selected around the real technical and operational need.

Typical outcomeAn integration estate that is easier to operate, extend and govern.
Explore iPaaS capability
Manager reviewing workforce trends and performance reports Workforce information people can act on
06Understand

Reporting and workforce analytics

Turn workforce data into accurate, timely information for managers, payroll, compliance teams and senior decision-makers.

We design reports, dashboards and governed data extracts around the decisions each audience needs to make. Available tools, data access, refresh rates and delivery formats are confirmed for the relevant platform.

Typical outcomeUseful workforce insight delivered accurately and with less manual effort.
Explore custom reporting services
Software specialist developing a custom business application Purpose-built where standard capability ends
07Extend

Custom development and product-gap solutions

Build the capability your operation needs when configuration, reporting or an off-the-shelf connector cannot solve the problem cleanly.

When standard configuration is not enough, CDS can create focused extensions, portals, workflows, APIs and cross-platform applications. WFM consultants and developers shape the solution together, with iterative testing, clear handover and ongoing support.

Typical outcomeA maintainable solution to a genuine business gap.
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Adoption and ongoing support

Help people use the solution well, then keep improving it.

Go-live is a milestone, not the end of the relationship. We build confidence, transfer knowledge and provide structured access to expertise as needs change.

Colleagues taking part in a live remote training session Learning shaped around your configuration
08Enable

Training, knowledge transfer and adoption

Give administrators, managers and users the knowledge to work confidently with the solution they actually have.

We build role-based learning around your configuration, policies and everyday scenarios. Delivery can support implementation, a new feature, capability gaps or post-go-live adoption, through live sessions, tailored materials and train-the-trainer support.

Typical outcomeConfident users, stronger ownership and fewer informal workarounds.
Explore WFM training services
Support specialists coordinating and resolving service requests Named ownership and access to the right expertise
09Sustain and improve

ProCare managed support and continuous improvement

A structured monthly relationship that gives your team predictable access to CDS specialists who learn your environment over time.

ProCare combines named ownership, service-desk triage and planned access to CDS specialists across configuration, integration, reporting, training and project support. Regular planning keeps day-to-day requests and continuous improvement moving together.

Typical outcomeA trusted extension of your team with faster access to the right expertise.
Explore ProCare managed support
Ways to work with CDS

The expertise you need, in the shape the work requires.

Our services can stand alone or connect into one accountable delivery model. We will recommend the smallest sensible engagement rather than manufacture a larger one.

01

End-to-end programme

CDS leads the journey from discovery and design through implementation, technical delivery, go-live and transition.

02

Defined work package

Bring us a specific integration, reporting requirement, development gap, Health Check or optimisation objective.

03

Specialist delivery capacity

Add experienced functional or technical expertise to a customer, vendor or partner-led programme, with clear scope and responsibilities.

04

Retained support

Use ProCare for named ownership, planned capacity and ongoing improvement across the live WFM environment.

Useful answers

A broad capability, without a generic approach.

Every engagement starts with the operational context. The service mix follows from the need, not the other way round.

Can CDS provide only one of these services?

Yes. You can engage CDS for a single Health Check, report, integration, training programme or development requirement. We can also connect several service areas where the outcome crosses functional and technical boundaries.

Do you support organisations that are already live?

Yes. Health Checks, optimisation, reporting, integration improvement, training, backlog resolution and ProCare are all designed for live environments as well as projects approaching go-live.

Can CDS work alongside a vendor or another delivery partner?

Yes. We regularly add defined specialist capacity, own a workstream or support a shared customer outcome. Scope, roles and governance are made clear so the customer experiences one joined-up delivery model.

What happens in the first conversation?

We focus on the pressure point, the current environment and what a useful outcome would look like. If CDS can help, we suggest a proportionate next step. If a different route makes more sense, we will say so.

Start a practical conversation

Tell us what needs to work better.

Bring us the programme, the live-system issue or the technical gap. We will help you identify the right service and a sensible way forward.

Talk to a WFM specialist Already live? Explore the Health Check

Independent perspective. Specialist delivery.

Start with your workforce needs.

Explore our vendor-specific services, or talk to us about independent advice before you decide which route to take.

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