Custom Development

No platform covers every operational requirement. CDS designs scoped WFM extensions, applications and automation that address genuine gaps while working with supported interfaces and your wider technology environment.

Custom Development Solution

Why Our Development Services Enable Flexibility

Our development team turns specific operational requirements into maintainable solutions. We assess configuration and standard features first, then define a bespoke approach where it is justified. Architecture, data access, security, testing and support responsibilities are agreed as part of the delivery scope.

What We Build

Bespoke Development That Extends your WFM platform

Our in-house team helps close the gap between standard functionality and your operation. We assess feasibility, define the required behaviour and build against agreed acceptance criteria, with clear arrangements for deployment and ongoing maintenance.

Product Gap Solutions

Where standard configuration does not meet an agreed requirement, we assess a scoped extension or application. We validate feasibility and supported interfaces before committing to a design.

Custom Modules

Purpose-built features tailored to your operation. A scheduling algorithm for your specific shift pattern complexity. A compliance engine for your regulatory environment. Custom reporting outputs for your business metrics. Built to your specification, integrated into your WFM platform.

WFM Extensions

Extend the user experience, reporting or workflow around your WFM platform where supported. We assess the architecture and maintenance implications before introducing additional capability.

Cross-Platform Development

Solutions that span multiple systems. Scheduling optimisation that considers ERP constraints. Payroll automation that understands WFM logic. We build at the seams where systems meet.

WFM End-to-End Integration

WHY CDS FOR CUSTOM DEVELOPMENT

Why CDS?

Our developers work with functional specialists to understand the operational requirement as well as the technology. We design around supported data access and interfaces, with documented ownership, testing and maintenance responsibilities.

We examine the relevant data model, supported APIs, security controls and business rules before designing an extension. The aim is a maintainable solution that works with your environment, with assumptions and dependencies made explicit.

Our Approach to Development

Scoping

We understand your problem in depth. What's the actual business pain? What have you tried? Where did it fall short? This informs our solution.

Design Review

We propose a design and get your team's input before we code. Architecture matters. We want the approach right before we write a line of code.

Iterative Delivery

We don't disappear for six months and return with a finished system. We deliver in iterations, test with your team, and adjust based on real feedback.

User Acceptance Testing

Before anything goes live, your team tests it against real workflows. We run structured UAT with your team, resolve issues, and only move to deployment once you're satisfied it works as specified.

Go-Live & Handoff

When we go live, you're ready. Clean code, clear documentation, and a team that knows how to manage and build on what's been delivered. We run a structured handoff — not a file drop. Your people leave knowing the system, not just that it exists.

Support & Maintenance

Once your solution is live, we stay on hand. Whether it's a configuration change, a platform update that needs attention, or enhancements as your operation evolves, CDS provides the ongoing support to keep your custom development working as intended.

Related Services

Solution Consultancy

Our expert solution and design consultants will meet with your team to discuss your business requirements.

Implementations

We implement workforce management solutions around your people, operating policies and business goals.

Data Integration

We can integrate your business processes including HR, Workforce Management, Payroll and Scheduling.

Custom Reports

We design workforce reports around your information needs, using the reporting tools and data access supported by your platform.

Custom Development

From cloud to mobile applications, our developers can design and build a tailored solution to meet your requirements.

Support

We provide scoped WFM support to resolve issues, improve performance and build lasting capability in your team.

Training

We offer tailored WFM training for individuals and groups, delivered on-site or remotely around your configured solution.