Solution Consultancy

Independent WFM advice, from strategy and selection to optimisation of the system you already use. CDS helps you assess your requirements, make informed decisions and improve how workforce management supports your organisation.

Consulting Impact

Why Our Consultancy Services Matter

Our consultants combine workforce-process knowledge with practical delivery experience. We start with your goals, assess the options and explain the trade-offs, with advice shaped by your operation rather than a single product.

Who is this service for?

For Organisations Planning an Implementation

PRE-IMPLEMENTATION ADVISORY

Why CDS?

Planning a workforce management change? Our pre-implementation advisory service helps you establish the requirements, priorities and delivery decisions before you commit.

We map your actual operation - shift patterns, compliance rules, staffing models, integration points. This becomes your configuration blueprint. Too many implementations fail because the consultant guesses at your process. We don't guess.

Post Go-Live Optimisation

For Organisations already live on your WFM platform

Go-live is a milestone, not the finish line. Our post-go-live advisory work helps identify the gaps between the system you have and the way your business now operates.

System Audit

Review your WFM configuration, current processes and workarounds. Understand what is working, where manual intervention is growing and which improvements should take priority.

Configuration Improvements

We spot the quick wins - configuration changes that improve functionality without requiring customisation. Automated rules that save manual effort. Reporting improvements that give you visibility you didn't know you needed.

Unlocking Unused Functionality

Most organisations use 40% of the platform they've paid for. We identify the unused capability that matters to your operation and enable it.

ROI Review

Did you hit the ROI targets you projected at implementation? Where did you win? Where did you miss? We help you quantify the value you're getting and identify next steps.

WFM Health Check

For organisations who want an independent assessment

Is your workforce management environment still aligned to your business? A scoped Health Check reviews the agreed areas of your system, processes and reporting.

Related Services

Implementations

We implement workforce management solutions around your people, operating policies and business goals.

Data Integration

We can integrate your business processes including HR, Workforce Management, Payroll and Scheduling.

Custom Reports

We design workforce reports around your information needs, using the reporting tools and data access supported by your platform.

Custom Development

From cloud to mobile applications, our developers can design and build a tailored solution to meet your requirements.

Support

We provide scoped WFM support to resolve issues, improve performance and build lasting capability in your team.

Training

We offer tailored WFM training for individuals and groups, delivered on-site or remotely around your configured solution.