Independent WFM advice, from strategy and selection to optimisation of the system you already use. CDS helps you assess your requirements, make informed decisions and improve how workforce management supports your organisation.
Our consultants combine workforce-process knowledge with practical delivery experience. We start with your goals, assess the options and explain the trade-offs, with advice shaped by your operation rather than a single product.
Who is this service for?
Planning a workforce management change? Our pre-implementation advisory service helps you establish the requirements, priorities and delivery decisions before you commit.
We map your actual operation - shift patterns, compliance rules, staffing models, integration points. This becomes your configuration blueprint. Too many implementations fail because the consultant guesses at your process. We don't guess.
What does success look like? We define measurable requirements upfront — compliance automation, reporting capabilities, integration scope, training needs. This prevents scope creep and keeps your project focused.
Most implementation problems are predictable - if you know where to look. Before your project begins, we assess your organisation's readiness: data quality, stakeholder alignment, internal resource availability, and the technical dependencies that typically cause delays. You go into your implementation knowing the risks, not discovering them mid-project.
Go-live is a milestone, not the finish line. Our post-go-live advisory work helps identify the gaps between the system you have and the way your business now operates.
Review your WFM configuration, current processes and workarounds. Understand what is working, where manual intervention is growing and which improvements should take priority.
We spot the quick wins - configuration changes that improve functionality without requiring customisation. Automated rules that save manual effort. Reporting improvements that give you visibility you didn't know you needed.
Most organisations use 40% of the platform they've paid for. We identify the unused capability that matters to your operation and enable it.
Did you hit the ROI targets you projected at implementation? Where did you win? Where did you miss? We help you quantify the value you're getting and identify next steps.
Is your workforce management environment still aligned to your business? A scoped Health Check reviews the agreed areas of your system, processes and reporting.
We implement workforce management solutions around your people, operating policies and business goals.

We can integrate your business processes including HR, Workforce Management, Payroll and Scheduling.

We design workforce reports around your information needs, using the reporting tools and data access supported by your platform.

From cloud to mobile applications, our developers can design and build a tailored solution to meet your requirements.
We provide scoped WFM support to resolve issues, improve performance and build lasting capability in your team.

We offer tailored WFM training for individuals and groups, delivered on-site or remotely around your configured solution.
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