Managing a modern workforce requires more than just deploying a powerful system like UKG Pro WFM. To truly achieve operational excellence, organisations need ongoing support that evolves alongside their business.
That’s where CDS ProCare comes in—a flexible, expert-led service designed to help businesses continuously optimise and evolve their UKG solution well beyond implementation.
ProCare is more than a support plan—it’s a strategic enablement service that bridges the gap between go-live and long-term success. It delivers expert insight, fast response times, and predictable pricing to keep your workforce management platform operating at peak performance.
Beyond Go-Live: A Partnership for Continuous Value
Launching UKG Pro WFM is just the start. As business needs change, configurations must adapt, reporting demands grow, and new users require enablement.
CDS ProCare provides ongoing hands-on guidance to continuously refine and enhance your platform—helping you unlock long-term value.
With ProCare, you don’t just engage a vendor—you gain a trusted partner. Our team remains actively involved in your journey, offering advisory expertise, targeted configuration support, and proactive recommendations aligned to your business goals.
Direct Access to Senior UKG Experts
One of ProCare’s biggest advantages is direct access to senior consultants with deep experience in UKG and enterprise workforce management.
Whether you’re troubleshooting an issue or planning strategic system changes, our experts provide practical, business-focused solutions—not just technical fixes.
ProCare clients build relationships with consultants who understand both the technical architecture and the operational context of their solution, ensuring support is both relevant and high-impact.
Support That’s There When It Matters Most
In workforce operations, minor disruptions can cause major consequences. ProCare includes guaranteed service-level response times, meaning your team gets rapid, accountable support—especially during critical events like:
- Payroll processing
- Seasonal workforce scaling
- Compliance audits or regulatory reviews
This reliability gives you peace of mind and reduces operational risk.
Transparent, Predictable Pricing
Unlike ad-hoc consulting models that often generate unpredictable costs, ProCare operates on a fixed monthly fee. With a subscription to ProCare, you gain:
- Budget predictability
- Simplified procurement
- Priority access to premium expertise—without red tape
This model ensures continuous engagement and strategic focus—without the need for repeated approvals or change requests.
Tailored Service Levels to Fit Your Needs
Every organisation is different. That’s why ProCare offers flexible service levels, ranging from:
- Targeted configuration or report development
- Regular system optimisation reviews
- On-demand training and enablement
- Support for audits and compliance changes
Better yet, clients can reallocate service hours as priorities evolve, giving you the agility to focus where it matters most.
One Relationship. Many Capabilities. One Agreement.
CDS ProCare simplifies workforce management support through a single, streamlined agreement.
No more managing multiple suppliers or contracts—just one relationship, one point of accountability, and one consistent experience across all services.
Ready to Evolve Your UKG Pro WFM Strategy?
If you’re looking to raise the bar on how your organisation manages and evolves its UKG platform, ProCare gives you the expertise, flexibility, and long-term partnership you need.
Let’s optimise your workforce management—together.
Contact Connected Data Solutions today to discover how ProCare can support your next phase of success. Click here to speak to a team member today.